Stories of business-to-consumer (B2C) suppliers playing dirty tricks to suck more money out of their customers’ pockets are relatively common. Actually, my car dealership – Kelly Chrysler Jeep Dodge West in Moon Township, PA – tried to play their dirty tricks on me recently.
Fortunately, I didn’t fall for them. But I’m sure that, sadly, many less-wary buyers fall for them and pad Mr. Kelly’s bank account quite nicely.
Here’s what happened. About 4 – 6 weeks ago, I noticed that my passenger-side windshield wiper needed to be replaced. So I replaced it.
My inspection was due, so I planned on having it done this week. Last week, I noticed that my driver’s-side wiper was no longer doing its job. So I was prepared to get “that call” that said it needed to be replaced.
“That call” came in and the service representative said that both my wipers needed to be replaced in order to pass inspection at a cost of $35. I took him to task and said that I just replaced the passenger-side wiper. Was he sure that both of them needed to be replaced?
He put me on hold and came back to say that only my driver’s-side wiper needed to be replaced to pass inspection but they recommend replacing both wiper blades at the same time. I told him to only replace the driver’s side, reducing the cost to $20.
This gentleman then told me that my tires passed inspection but they were “pretty low” and I may want to consider replacing at least two, if not all four, tires.
Now, I’ll admit that I don’t know much about things like head gaskets or alternators or some of the more mechanical parts of my car. But tires? I know tires. It’s pretty easy to evaluate the wear on one’s tires. I look at my tires all the time.
And my tires are in fantastic shape!
I naturally declined. But what a shame, huh?
These types of stories are less common in the business-to-business (B2B) world. But they are out there.
What dirty tricks have your B2B suppliers tried to play on you?
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To Your Career,
Charles Dominick, SPSM
President & Chief Procurement Officer
Next Level Purchasing, Inc.
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