In procurement, it seems we’re always fighting battles with internal customers. They are resistant to try new, profit-boosting approaches to acquiring and using goods and services because they are too comfortable with “the way we’ve always done it.”
Now, usually “the way we’ve always done it” isn’t optimal. And, sometimes, it’s downright irrational as I was reminded when reading a news story recently published in the Pittsburgh Tribune-Review.
According to the article, the new Allegheny County Parks Director was shocked at what county employees began to do when he asked them to dispose of ice skates that were no longer usable by the county parks’ ice skating rink.
They began to bury them.
No, not throw away. Bury.
When asking the employees why the heck they were burying ice skates, they simply replied “that was how they had always done it.”