In doing my latest round of supply chain research on on-demand spend management solutions, I contacted a few solution providers and had some polar opposite experiences.

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I was really impressed with the professionalism of the people at Ketera. They were very responsive, helpful, and just plain knowledgeable and nice. I think that it says a lot about a company. If they are so professional with someone like me, I can only think that they treat their customers real well.

On the other hand, one of the big players never even returned my call. I feel for their “smaller” customers, who probably undeservedly get less favorable treatment than their big ones.

Charles Dominick, SPSM
Next Level Purchasing, Inc.
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Charles Dominick, SPSM, SPSM2, SPSM3

Charles Dominick, SPSM, SPSM2, SPSM3 is an internationally-recognized business expert, legendary procurement thought leader, award-winning entrepreneur, and provocative blogger. Charles founded the Next Level Purchasing Association in 2000, oversaw its incredible growth, and successfully led the organization to its acquisition by the Certitrek Group in 2016. He continues to blog and provide advisory services for the NLPA on a part-time basis as he incubates his upcoming business innovations. Charles is also the co-author of the wildly popular, groundbreaking book, "The Procurement Game Plan: Winning Strategies & Techniques For Supply Management Professionals."

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