I’m not sure why it is, but people generally hate to fill out forms. They hate it so badly, that they would rather follow a corporate policy that they don’t like than fill out a form.
An internal customer wants to buy an item from a supplier other than the contracted supplier of that item? Fill out a form.
An internal customer wants to submit an invoice for work that has already been completed instead of placing a purchase order? Fill out a form.
An internal customer wants to meet with a prospective supplier without a representative from the procurement department present? Fill out a form.
Forms are time-tested tools for compliance. The principle is that you want to make the wrong action feel more painful than the right action. Forms can do that for you.
And I’m not talking those convenient online forms. I’m talking old-school paper forms that require a real signature.
Use forms and watch your compliance improve!
To Your Career,
Charles Dominick, SPSM
President & Chief Procurement Officer
Next Level Purchasing, Inc.
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