In a world where consumers want their online purchases pretty much the moment they hit “confirm order,” Amazon is launching a new delivery program, Flex. This new delivery process will use any Average Joe with a car and a drivers license to deliver your Amazon purchases.
Let’s face it, we’ve all become pretty accustomed to free shipping. But that free shipping isn’t free to the company and as delivery expenses increase, companies are forced to either pass along those costs to consumers or find some other way to control and/or reduce costs. Flex is Amazon’s purported answer to controlling delivery expenses while getting packages to consumers faster.
Whether Flex ends up working and solves the problem it was created to fix remains to be seen. Amazon is taking a cautious approach and launching only in the Seattle area as a start. If all goes well, they’ll slowly expand into other geographic markets.
What Amazon continues to do is something that we here at the NLPA always stress -“thinking outside of the box.” What could your company change within it’s processes that could open up new avenues for revenue or increased cost savings?