This blog post isn’t about purchasing and supply management, so please excuse it. But if you’re buying a new computer, it shares some lessons learned that you may benefit from.
Last week was a crazy one on so many levels.
One of the many things that muddied up my week was getting a new computer (a Dell, of course). Specifically, getting my software to work on my new computer.
The thing that really killed me was buying a product called PCmover. This product claims to move all of your files AND applications onto your new PC.
It was “Dell recommended.” The online reviews were mixed: some said it worked exactly as promised while others said it failed miserably.
I have a great IT guy, so I figured that maybe other people just weren’t using it right and I’d have no problems. My IT guy was skeptical saying it sounded “too good to be true.”
But, hey – I’m a risk taker! Sometimes I lose. But I win big a lot. And when you win big, you accept the occasional loss.
Well, using PCmover was one of those occasional losses.
Sure, it did move some applications well. But some things that should have been a slam dunk, like moving “My Documents” and Internet Explorer Favorites, didn’t work out so well.
But there were some major – MAJOR – problems transferring our accounting software and our CRM software. In particular, the CRM software didn’t fully install and then wouldn’t uninstall so we could install it “old school” style.
In fact, even after buying a new license for the CRM software (which we were going to do eventually anyway once we got a new person in who would inherit my old computer) and having that software vendor’s support on the phone for two hours, we still couldn’t get the software to work. Something about needing Microsoft to help make a modification to .NET on my machine. I’ll leave the details to my IT guy.
Suffice it to say that it would have been easier – A LOT EASIER – to just install the software CD by CD rather than using PCmover and doing all of this troubleshooting.
Another “lesson learned” in this migration was with iTunes. When I went to sync my iPod with my new computer, I got the message that I had hundreds of protected files (that I bought from the iTunes store) that would not be transferred to my iPod.
I did some troubleshooting online myself and retransferred the files using this long, drawn out process. After doing this, I realized that I probably didn’t need to do this.
If I clicked on one of the songs that I purchased through iTunes, I think it would have prompted me to log into my account and authorize these purchases on the new computer. Once done, access and synching would have worked seamlessly as it did on my old computer.
So I’m hoping we’ll soon solve the CRM software problem and that this week will be a lot smoother…
To Your Career,
Charles Dominick, SPSM
President & Chief Procurement Officer
Next Level Purchasing, Inc.
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