I hope that you have enjoyed the article “Negotiating With Suppliers Over Policies.”
Some supplier policies are just set up to discourage negotiation. To not have to subject their phone representative to the task of decision-making and negotiating.
So challenge the policies.
But, remember, one of the most important aspects of the policy negotiation process is to make sure that you’re communicating with someone empowered to waive policies. Negotiating with someone who isn’t a decision-maker is futile. They have a job to do. Honoring your request would be breaking the rules. That could mean that they won’t get a raise. Or they’ll lose their job. How attractive is satisfying you when these consequences are at stake?
The process outlined in the article has worked for me. Let me know if you use it and how well it works for you!