One of our students asked me how their purchasing team can get their internal customers to give them enough time to do their work on purchasing-related requests. I thought that you could benefit as well, so I’ll share my response with you.
To ensure that internal customers give you enough time to do your job well, you must communicate four things:
1. What you actually do after getting a request for your action
2. Why your work is valuable and has measurable benefit to the organization
3. How you do care about productivity and how you’ve improved your productivity/cycle time over the past few months/years
4. What the consequences are if you are not given enough time
I hope that this helps you, too!