I’m back with another installment in this ongoing series designed to help you understand the differences between providers of online procurement training.  The quality of your experience can vary tremendously depending on which provider you choose, so it is important to understand all of the points you should be comparing.

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Today’s installment will focus on getting your questions answered.

Now, obviously, the more clearly developed the material is, the fewer questions you will have.  Ideally, you will learn everything within the scope of an online procurement course within the course itself.

However, there may be situations where you will have questions about the material.  That’s not a failure of the training provider and that’s not a failure of you.  That’s the way it is with learning.

So, if and when you have questions, you need to know that you won’t be left stranded.  Therefore, you need to know these things about your procurement training provider:

  • If you have questions, can you submit them?
  • Who will answer your questions?  This is important.  You want your questions to be answered by someone qualified to answer them.  The course’s author would be ideal.  And it should absolutely be someone who has experience working in a procurement department.  An intern, customer service rep, or anyone other than a procurement trainer/consultant/practitioner/company executive is unlikely to be of much help.
  • How quickly can you expect your answers?  If you ask a question, is it acceptable to have to wait a week to get an answer?  Or, even worse, an unspecified amount of time?  It would be nice to know this up front, right?

So, there you have it – another set of things to consider to make sure that your online learning experience in procurement is the best it can be.  If you’re interested in previous installments in this series, here are the topics and links:

Charles Dominick, SPSM, SPSM2, SPSM3

Charles Dominick, SPSM, SPSM2, SPSM3 is an internationally-recognized business expert, legendary procurement thought leader, award-winning entrepreneur, and provocative blogger. Charles founded the Next Level Purchasing Association in 2000, oversaw its incredible growth, and successfully led the organization to its acquisition by the Certitrek Group in 2016. He continues to blog and provide advisory services for the NLPA on a part-time basis as he incubates his upcoming business innovations. Charles is also the co-author of the wildly popular, groundbreaking book, "The Procurement Game Plan: Winning Strategies & Techniques For Supply Management Professionals."

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