I hope that you have enjoyed the article “‘Outbuying’ Your Internal Customers, Part I.”

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In the article, I mentioned that getting compliance with procurement directives is difficult because many internal customers “feel they do a better job of buying than the procurement department.”  Another reason is that internal customers sometimes want to buy from friends or relatives and have no clue that being responsible for a decision that can financially benefit a friend or relative is a slippery ethical slope.

How do you combat this particular reason for non-compliance?

Here are a few key ingredients of ensuring that procurement ethics are not unwittingly breached, leading to less than optimal compliance:

  • Get senior management to understand the negative financial impact of unethical procurement practices
  • Get senior management to sponsor a company policy (not a procurement policy, a company policy) that dictates what ethical buying is and what procurement practices are prohibited
  • Provide procurement ethics training for everyone who interacts with suppliers, not just procurement staff

If you haven’t done all three of these things, achieving 100% procurement compliance is a mere fantasy for you.


Charles Dominick, SPSM, SPSM2, SPSM3

Charles Dominick, SPSM, SPSM2, SPSM3 is an internationally-recognized business expert, legendary procurement thought leader, award-winning entrepreneur, and provocative blogger. Charles founded the Next Level Purchasing Association in 2000, oversaw its incredible growth, and successfully led the organization to its acquisition by the Certitrek Group in 2016. He continues to blog and provide advisory services for the NLPA on a part-time basis as he incubates his upcoming business innovations. Charles is also the co-author of the wildly popular, groundbreaking book, "The Procurement Game Plan: Winning Strategies & Techniques For Supply Management Professionals."

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