Special thanks to Source One Management Services for this guest post

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Success in business is often measured by sales or profits. But in today’s competitive environment, companies must also make smart investments and recognize when to seek external support to achieve major goals. Enter the role of a consultant.

Telecommunications – the ability to transmit voice, data and images – is a necessary but complex part of doing business, causing different companies to deal with it in different ways. Some spend too much time researching the telecommunications industry or maintaining their services, while others simply spend more money than necessary because they do not have the time to conduct research or implement service improvements. When companies consider the help of telecom consultants, it is usually because they want to cut the costs within the voice and data categories for their company. However, there are many other ways consultants can help:

  1.  Change of infrastructure: Technology now-a-days is constantly changing and becoming better than ever. This leaves companies who have stayed with the same telecom services for years with outdated equipment and the need to upgrade. When looking to upgrade services, there are many different options and plans. A telecom consultant with the knowledge of the various services available from multiple suppliers can be extremely helpful by providing a strategy to fulfill their needs.
  2. Clean up of old services: Many companies make changes for their company in order to save money or upgrade to new services, however, they forget to disconnect their old services. A consultant will be able to see all of the services that are currently billing on invoices as well as look at reports to see what services are actually being used and what services haven’t been used in weeks, months, or even years. This knowledge will help them to determine what services should be disconnected for a client and what services need to be kept. They will then present this savings opportunity to the client to get a final judgement if the client would like to move forward with this initiative.
  3. Contract negotiations: One of the hardest parts of implementing a new contract or just renewing an old contract is contract negotiations. A consultant will be equipped with market intelligence as well as possess knowledge from past experiences/clients to assess the contract rates are competitive or not. This information can really make a difference towards a company’s overall savings for the services after all is said and done and signed.
  4. Market intelligence: The main job of a telecom consultant is to have subject matter expertise within this category. There are circumstances when a client may know what they would like to with their telecom services, as well as the time but lack familiarity with the technology to implement the new services. This is where a consultant can explain the options available in order to accomplish the end result the client desires with their telecom services.
  5. Optimize: There are times when companies seek the help of a telecom consultant because they may have a surplus of services and suppliers and need help optimizing their current technologies and services. A telecom consultant knows the industry and can help navigate the options and provide the decision support to improve a company’s existing infrastructure. Being able to look at all invoices, contracts and network diagrams allows consultants to understand how your business works to develop a strategy for optimizing and, in some cases, even consolidating your services.

Whether an organization’s goals are to realize cost savings or invest in new technology, a consultant may be the ideal resource for providing the subject matter expertise and experience to deliver the desired results.  No matter your goal, the ideal IT/Telecom consultant will act as an extension to your internal resources, providing the necessary know how to achieve your systems and/or services goals.  This helps to alleviate your staff from the burden of an added workload and enabling them to focus on driving results that are mission critical to your organization.

Jacquelyn Palantino

Jacquelyn Palantino is a Project Analyst at Source One Management Services and an innovator in helping companies implement and optimize their telecom infrastructure while reducing acquisition and management costs. Jacquelyn is an expert in project evaluation and monitoring, performing market research and development of market assessments. Jacquelyn brings fresh perspectives to the table, and is able to provide analysis utilizing her cross-industry telecom market intelligence.

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