A couple of my recent posts have revolved around excerpts from the book “Treat Your Customers” by Bob Migliani. Though most of those excerpts discussed the importance of purchasing in business, today I will share a few excerpts that highlight how smart managers know the importance of training. Whether you manage a purchasing department or some other function, having well-trained employees is a key to success.
In Chapter 14, Migliani talks about the importance of quickly adapting to new trends and technologies in order to succeed. He recalls a point in time where a decision to try something new paid off for his business and having trained employees was the key: “Sure, we could have hired someone else to do this for us, and hiring a consultant may work in some cases, but we wanted to ensure that we kept this competitive advantage inside the store, and for us that meant training an existing employee…Change is always going to be around…It’s what forces us to learn new things. Embrace it by educating yourself and your people.”
But training isn’t something that should only be provided in times of change. It is a manager’s responsibility to ensure that employees are trained to perform to their potential. The following excerpt really drives that point home…
“Your employees represent you, your company, and your products and services. Make sure you invest in them. Whether it’s the weekend or a Wednesday-train them. Take time out of your schedule to spend an hour talking to them about what they’re doing and offer them encouragement and guidance on how to do it better. As managers and businesspeople, we have to recognize that our job is mainly about helping our employees do the right things so that we make it easier for our business to succeed.
“If you believe that your employees are an important asset to your business, then show them by investing in their training….This investment will give you and your business a tremendous return.”
Cue the choir: Amen!