Guide To International Negotiation Planning
PurchTips edition #42
By Charles Dominick, SPSM, SPSM2, SPSM3
Tips From The Purchasing Expert Panel
This article is our second in a series featuring a "Purchasing Expert Panel" - experienced individuals who share their insights to help you became a better purchaser. Next Level Purchasing posed this question to the panel: "What should a supply manager do differently when preparing for international negotiations compared to preparing for domestic negotiations?" Here are the panel's responses...
"As with any negotiation, PREPARATION is the key. However, for international negotiations that preparation must include understanding the culture of the company/person with whom you will be negotiating. Essential elements to understand are the cultural norms, which generally dictate the negotiating style. I have personally observed the success or failure of negotiations in foreign procurements result more from understanding or lack of understanding of the culture than from any other reason."
Ernest G Gabbard, C.P.M., CPCM
Director, Corporate Strategic Sourcing
Allegheny Technologies, Inc.
"All negotiations require clear objectives, a well thought out strategy, and a plan for implementing the objectives and strategy. When preparing for international negotiations the supply manager should give careful thought to the culture of the other party, the implications of cultural differences for his/her negotiation strategy and plan, and the implications of international currency exchange rates. The supply manager should also recognize that cross-cultural negotiations may take much longer due to differences in language, culture, and business practices."
Dr. Michael A. McGinnis, C.P.M.
Associate Professor of Business
Penn State University New Kensington Campus
Upper Burrell, Pennsylvania
"There is one truism in negotiations and that is that the side that plans and prepares the best, wins. If the supply manger does a good job preparing for negotiations domestically then besides learning local customs and culture there is not too much of a difference in preparation for international negotiations. Unfortunately too many supply managers do very little preparation for negotiations and as a result give much more than they get. Just as in domestic negotiations, for international negotiations it is important to:
Negotiating internationally is one of the most interesting, challenging, and richest experiences of the supply manager and with proper preparation it can be one of the most rewarding as well."
- Take time to learn the local customs and culture
- Know foreign expectations
- Have a well developed Negotiation Plan
- Take time to socialize before working
- Make sure opening demands are not too modest
- Provide enough time so as to not have to settle too quickly
- Avoid the attitude of "America's way is best way"
- Not be afraid of silence
- Not disclose too much too soon
- Negotiate face to face
- Use win-win tactics
Robi Bendorf, C.P.M.
Bendorf & Associates
Next Level Purchasing wishes to thank Ernest, Michael, and Robi for their insights. If you are interested in being on Next Level Purchasing's next "Purchasing Expert Panel," send your name and title to firstname.lastname@example.org.
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