Improving Quality in the Supply Chain

Learn how to apply quality assurance principles in procurement

27 student reviews

Many organizations compete on the basis of quality: is your procurement work helping or hurting your organization's ability to succeed? Let's face it: your organization cannot provide a high-quality product or service if it gets substandard quality products or services from your supply chain. And you know who everyone will blame if there is a supplier quality problem? Right – the procurement department or maybe even you!

So, if quality is so strategically important and procurement activity contributes heavily to quality, supply chain quality improvement should be one of your top priorities and core competencies, right? Then, what exactly are you doing to improve supply chain quality? If you are like most procurement professionals, the answer is probably "not much" or maybe even "nothing." Those answers may have gotten overlooked before, but they will not cut it in view of today's higher expectations. As a modern procurement professional, you need to quickly get up to speed on quality improvement practices. In the past, that hasn't been easy.

But there is finally a way for you to learn about the intricacies of quality assurance and positively influence the quality that you get from your supply chain. Our highly personal and interactive online course "Improving Quality in the Supply Chain" will teach you the quality assurance practices necessary to interact with quality professionals and engineers in your organization and at suppliers so that your organization can have the quality advantage that it needs to succeed.

You will learn how to lead your organization through the four phases of a supply chain quality improvement program, plus:

  • What the critical requirements are for starting a supply chain quality improvement program
  • How to calculate the cost of poor quality and use it in your sourcing decisions
  • How to measure supply chain quality performance
  • Benchmarks for leading-edge quality
  • How to observe and interview suppliers to learn about their quality programs
  • How to evaluate and structure inspection programs, including disadvantages of inspections as a quality assurance method, determining sample sizes, and estimating probabilities of accepting defective goods
  • How to understand quality assurance terminology, such as parts per million (ppm), AQL, and more
  • The statistics involved in quality assurance and how to apply them to industry
  • How to use quality assurance statistics and process capability indices to evaluate suppliers' quality capabilities
  • How to use Statistical Process Control and control charts in working on quality programs with your suppliers
  • What ISO9001 is, what it is not, and why it matters to a supply chain professional like you
  • How quality improvement programs like Lean, Six Sigma, and Lean Six Sigma can be used in your supply chain
  • How quality principles and tools like value stream mapping, the "Five S's of Lean," process mapping, Ishikawa/fishbone diagrams, failure mode effect analysis, and Poka Yoke can be applied to supply chain quality improvement programs

Sign Up For This Online Purchasing Class

A great thing about this online class is that you are GUARANTEED to be able to apply what you learn to your work. That's right - your online learning experience is 100% risk-free. If you are not satisfied for any reason whatsoever, let us know within seven days of signing up and you will get a hassle-free refund. But you'll undoubtedly be delighted, just like this purchasing professional:

Fundamentals of Purchasing "As a Lean Six Sigma Certified Professional, I found that this course is tremendously on target and simplifies complex issues in the Supply Chain. World-class and professionally put together, this course shows the Next Level Purchasing Association's ability to produce Fortune 100-caliber classes."

David Millington, SPSM, SPSM2
Director of Purchasing and Process Management
New Jersey, United States of America

Here's how this online class works. Within 24 hours of signing up, you will receive an email containing a user name, a password, and instructions. After receiving this email, you will be able to begin the class immediately!

That's right – you start the course when YOU want to, not when a schedule demands that you start. You don't have to wait to start transforming yourself into a world-class purchasing professional. You will log into the online classroom through and will be able to access the eight lessons of the class for 60 days.

You can complete the eight lessons of the course whenever you want to, as quickly or deliberately as you would like. There is no specific time that you have to be online. Each lesson takes approximately 30 to 60 minutes to complete. You can stop after doing each lesson or take multiple (or even all) lessons at one time. So for any given time that you choose to log in to the online classroom, you might spend just 30 minutes online (to take just one lesson)or up to eight hours online (if you want to complete the entire class in one sitting). It is all up to you! By participating in these lessons, you will:

  • Read powerful, practical, and easy-to-understand class material
  • Engage in exciting hands-on, interactive, Web-based exercises
  • Listen to optional audio clips of the material
  • Watch optional video summaries of each lesson
  • Take quizzes that provide you with immediate feedback
  • Play a fun mid-term game to reinforce your learning
  • Ask questions of our instructor and get personal responses quickly

By enrolling in this class, you will be on your way to earning your SPSM3® Certification. Improving Quality in the Supply Chain satisfies a portion of the requirements towards earning the SPSM3® Certification.

Completing "Improving Quality in the Supply Chain" will award you with 8 Continuing Education Hours.* These continuing education hours will satisfy a portion of the SPSM recertification requirements. Click here for more information on SPSM recertification and other continuing education opportunities.

When you complete this class, you will receive a Certificate of Completion! This full-color purchasing certificate is sent to you by postal mail and is suitable for framing. Here's what our certificates look like:

Fundamentals of Purchasing - Purchasing Fundamentals

By completing this course you will also gain access to the Lifetime Purchasing Skills Retention Package, free of charge. The Lifetime Purchasing Skills Retention Package is designed to support a lifetime return of your training investment through skills-sharpening material and services that are absolutely free. This service is available for every full-length course you complete and includes:

  • Monthly retention emails which focus on important course learning objectives
  • Access to a Quick Reference Guide which allows you to review key points on demand
  • Invitations to quarterly review webinars

And if you sign up for this purchasing training class on or before April 30, 2014, you will get all of these bonuses:

  • FREE printer-friendly, PDF version of the class material!
  • FREE Purchasing Performance Measurement spreadsheet template!
  • FREE access to educational Web-audio interviews with supply chain leaders!

The class and all of these bonuses are yours for only $229 (US) per student . Don't procrastinate and lose out on all of these bonuses.

Need more information? Click here to send us your questions.

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Increasing Your Personal Productivity, Part II
Preventing and Managing Backdoor Selling
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7 Critical Steps of Effective Supplier Selection
Procurement KPI's & Business Acumen, Part I
Procurement KPI's & Business Acumen, Part II
Procurement KPI's & Business Acumen, Part III
Procurement KPI's & Business Acumen, Part IV
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Supplier Development Program Basics, Part I
Supplier Development Program Basics, Part II

*Participants who successfully complete this program will receive the specified number of hours of continuing education. They may be applied toward Next Level Purchasing's SPSM Certification program requirements as well as ISM C.P.M. recertification and/or A.P.P. reaccreditation program requirements. ISM's consent to provide a program number for this educational event is not an endorsement of this program or its content by ISM.

** is not a sponsor of this promotion. Amazon,, and the logo are registered trademarks of, Inc. or its affiliates. gift cards are issued by ACI Gift Cards, Inc. Restrictions apply to gift cards. Gift cards are redeemable only for purchases of eligible products on and may not be redeemed for cash, unless prohibited by law. See for complete terms and conditions. Next Level Purchasing will send your gift card by email approximately 8-12 days after you enroll.