Case Study: Erste Group Procurement
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Erste Group is one of the largest financial services providers in Central and Eastern Europe. Its core activities include serving the financial needs of private individuals and providing advisory services and support for corporate clients in financing, investment and access to international capital markets, public sector funding and interbank market operations. Erste Group Procurement is a discrete entity established to manage all external spend for all majority-owned entities within Erste Group. Its mission is to efficiently satisfy demand while at the same time aiming for cost reduction and sustainable savings across the whole group.
Like most procurement organizations, Erste Group Procurement had done a fairly good job at fulfilling its mission, but there was room for improvement. This case study describes the steps in their journey to world-class procurement and how NLPA and its Certified in Procurement Operations® Program played a role in its impressive procurement transformation.