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Purchasing & Public Relations Nightmares

PurchTips - Edition # 37

By Charles Dominick


What Do These Three Scenarios Have In Common?

Scenario #1 - Children throughout the United States returned their Halloween candy to a candy manufacturer. They did this to protest the manufacturer's purchase of cocoa from a source that allegedly uses child labor.

Scenario #2 - Over 600 people became ill and three died after eating at a restaurant during a one-month span. All of them were diagnosed with Hepatitis A. While the investigation is ongoing, experts believe that the disease was carried by green onions used by the restaurant.

Scenario #3 - A commercial airliner crashes, killing 110 people. Investigators attributed the crash to oxygen generators that caught fire during the flight. A supplier of the airline improperly prepared these generators for shipment. The United States' courts ruled that the supplier recklessly failed to comply with hazardous materials regulations and willingly failed to properly train its employees in handling hazardous materials.

These three real-life scenarios share one theme: they are public relations nightmares that have a root cause of a questionable purchasing decision.

Now, you may not buy cocoa, or green onions, or airline maintenance services, but the decisions that you make daily could be the cause of a highly-publicized scandal that hurts your organization. The keys to avoiding a public relations nightmare are to consider all of the possible problems in advance and to take preventative measures to ensure that those problems never arise.

Ask yourself these types of questions:

Then, devise a strategy to mitigate all risks of being mentioned in a future negative news headline. Good luck!!!

Spotlight On Professional Development Opportunities

Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking Next Level Purchasing, Inc.'s online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will enable you to successfully manage complex procurement projects and meet tough deadlines.

For more information on this class and other online classes for purchasing professionals, visit:

FREE Offer!!!

Is poor supplier performance driving you crazy? You won't have to work so hard if you apply certain proven techniques for evaluating and improving supplier performance. If you have wanted to implement a supplier ratings program but had difficulty getting started, Next Level Purchasing's online mini-course "Managing Supplier Performance" (MSP) is the perfect class for you. And, oh yeah, it's FREE!!!

To sign up for "Managing Supplier Performance", visit: